Sales - Modernize Service - FY24
Duration - 2 Hours
|Level - Beginner
No. of learners -
16
Last Updated
May 2025
Style
Target Audience
Certification
Hands on Labs
Solution Areas
Module Overview
Overview
In this course your will be introduced to Dynamics 365 Customer Service as Microsoft’s anchor product to provide end-to-end service solutions, powered by next-generation AI that helps to enhance customer service experience, empower agent productivity, and optimize service operations. The course includes AI-translated audio in following languages. EN - English, CN - Chinese Simplified, CN - Chinese Traditional, DE - Deutsch, ES - Spanish, FR - French, PT - Portuguese, JA - Japanese, KO - Korean, IT - Italian, RU - Russia, TR - Turkey
Course Modules
Modules
.PNG?lmsauth=d438c1ebd3c98298630bc5f8a701276320589fd7)
Modernize Service
In this module, you will be introduced to Dynamics 365 Customer Service as Microsoft’s anchor product to provide end-to-end service solutions, powered by next-generation AI that helps to enhance customer service experience, empower agent productivity, and optimize service operations.
.PNG?lmsauth=9b826124892e458bd37245981c071a2745cb2fec)
Post-training Skills Assessment
Take this assessment to validate your skills gathered from the self-paced online learning completed in this course to mark your completion.
.PNG?lmsauth=368cca22feb1b7cd368a308262532c56fe80b762)
Course Completion Survey
Share your feedback with us regarding your experience!
.PNG?lmsauth=db8c8ac3603b66b7f517d2f0eb2f3a55ceb4f354)
.PNG?lmsauth=bef9d7bb7fd72ef785b6a191b77441b757d69ef7)
.PNG?lmsauth=2d57804c294a8277b8652bbf86833ed0841b36b8)
.PNG?lmsauth=e9a110539600fff7259d80c8aeea315edbd3892d)
.PNG?lmsauth=26b37673693b4dd257eddfaebf958ddc8260ffec)
