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Scenario 2

Multi-lingual Voice Bot (Teams)

Deploy voice-enabled bots with multi-language support in Microsoft Teams

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Key Features

Reduced Call Center Load

Faster Response Times

24/7 Voice Availability

Cost Savings on Operations

Solution Architecture

A custom voice bot integrated into Microsoft Teams using the Teams AI Library and Graph API. Hosted on Azure App Service and powered by Azure OpenAI GPT models.

Technologies Used

Azure OpenAI Service Azure App Service Azure AI Search Storage Accounts Teams AI Library Graph API