Contoso Financial serves customers across India, Singapore, Malaysia, and Indonesia with 2,500 employees. Rising demand for instant multilingual support is challenging its agent-led service model.
Interactive Demo
Launch the live accelerator experience
AI-Powered Customer Query Resolution
Centralized Financial Knowledge Management
Multilingual Customer Support
Intelligent Product & Service Guidance
Copilot-Powered Conversational Assistance
Automated Service Request Processing
Personalized Customer Interactions
Secure Customer Data Access
Real-Time Service Dashboards & Analytics
Automated Escalation & Case Management.
An Intelligent Financial Assistant built on Microsoft Copilot Studio, Power Automate, Dataverse, and Microsoft 365 enables customers to access instant support across retail banking, insurance, and wealth management services. Using Copilot, Generative AI, enterprise knowledge sources, multilingual capabilities, and automated workflows, the solution delivers personalized financial assistance, self-service support, intelligent case routing, and seamless customer engagement while reducing call center workload and improving customer satisfaction.
