Extending Microsoft 365 Copilot: Navigating customer conversations

Last Updated Sep 2025

Course Overview

This course focuses on integrating Microsoft 365 Copilot solutions into customer conversations. It equips learners to address customer needs, handle objections, and showcase the benefits of enhancing Copilot with agents, using insights from a live event.

Duration - 1 Hour

Level - Beginner

Style - Self paced

Course Type - Sales Ready

Certification - No

Hands on Labs - No

Solution Areas - AI Business Solutions (ABS), AI Workforce

Course Modules

Extending Microsoft 365 Copilot: Navigating customer conversations

This module equips learners to integrate Copilot solutions into customer conversations, address needs, overcome objections, and highlight the value of extending Microsoft 365 Copilot with agents

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