Last Updated Nov 2025Demonstrate how to configure a Microsoft Dynamics 365 for Field Service implementation to maximize tools and features available while managing a mobile work force.
Duration - 10 Hours
Level - Intermediate
Style - Self paced
Course Type - Credential Ready
Certification - Yes
Hands on Labs - Yes
Solution Areas - AI Business Solutions (ABS), AI Business Process
In this introductory module, we will walk you through the key information you need to know before starting your certification prep course. You'll gain a clear understanding of the steps, expectations, and benefits
In this module, we will take an overview of Dynamics 365 Field Service and learn the concepts like resource configuration, different types of resources, and their usage.
In this module, we will learn concepts like work order, incident, and inspection creation and management. We will also learn the configuration of Schedule Board
In this module, we will discuss the usage and compatibility of the Field Service Mobile App. We will discuss its different features. We will also learn Feedback form creation and management with Customer Voice.
In this module, we will how to configure power platform with field service, gathering feedback, creating surveys and working around customer assets
In this exam preparation module, learn effective preparation strategies for the certification exam, including sample questions and study tips.
Take this practice test to validate your skills gathered from the self-paced online learning course completed in this course to mark your completion.
If you have further questions or need additional support, this module provides everything you need to know.
(2).PNG?lmsauth=e352b20a5b3b71901b4889742a73f25c4994f8ec)
Intermediate
(2).PNG?lmsauth=8dbdd30c11ed190a8486086fc0d52ad3921d219f)
Intermediate
(2).PNG?lmsauth=87789c0ab1226b4366d42eb3435e602e75f61cbb)
Advanced
Intermediate
No. of
Learners - 10