Explore how 365 Contact Center enhances customer service, addresses key challenges, and modernizes experiences. Learn about customer scenarios, partner opportunities, and resources to build a successful contact center practice.
Duration - 1 Hour
Level - Beginner
Style - Self paced
Course Type - Sales Ready
Certification - No
Hands on Labs - No
Solution Areas - AI Business Process, Service Transformation with AI
Understand customer service challenges and how Dynamics 365 Contact Center enables seamless self-service, faster support, and improved efficiency. Learn customer targeting, sales conversations, partner opportunities, and how to build a scalable contact center practice.
(2).PNG?lmsauth=1b51593e025d8bc077a76bd9f4c647ace24a42e7)
Beginner
.PNG?lmsauth=ea1082542d29fe1b870368da1cfad8dfd7a1cbb5)
Beginner
.PNG?lmsauth=aced855d01d12499cdfa7791a8aa94b4bf1fdce9)
Beginner
.PNG?lmsauth=ebc940dee7f93d9c53a7811d65ad737f7480b3ff)
Beginner
Last Updated 07 Apr 2026