This certification preparation course validates your ability to design and implement AI‑enhanced sales solutions in Dynamics 365 Sales that support intelligent seller workflows across the lead‑to‑cash process.
Duration - 10 Hours
Level - Intermediate
Style - Self paced
Course Type - Credential Ready
Certification - Yes
Hands on Labs - Yes
Solution Areas - AI Business Solutions (ABS), Agentify your business processes (Core)
Featured Product - Artificial Intelligence
In this introductory module, we will walk you through the key information you need to know before starting your certification prep course. You'll gain a clear understanding of the steps, expectations, and benefits.
In this module, we will explore how to configure Dynamics 365 Sales for AI-powered selling, including sales setup, Microsoft 365 integration, AI features, Copilot, Sales accelerator, forecasting, security, and product management.
In this module, we will learn how to generate, nurture, and qualify leads using AI-powered features in Dynamics 365 Sales.
In this module, we will explore how to manage opportunities and close deals using AI in Dynamics 365 Sales by leveraging intelligent agents, optimizing the sales pipeline, and analyzing sales performance.
In this module, we will extend Dynamics 365 Sales using Microsoft Power Platform and collaboration tools
In this exam preparation module, learn effective preparation strategies for the certification exam, including sample questions and study tips.
This Practice Lab module gives you hands-on lab exercises to reinforce your learning. Please note that lab seats are limited and assigned on a first-come, first-served basis, so access may not be available to all learners enrolled in this course.
Take this practice test/Assessment to validate your skills gathered from the self-paced online learning course completed in this course to mark your completion.
If you have further questions or need additional support, this module provides everything you need to know.
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Intermediate
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Intermediate
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Advanced
Intermediate
Last Updated 09 Oct 2026