This course explains how to build and deploy an AI copilot that autonomously handles IT support requests, troubleshoots issues, and escalates cases when needed.
Duration - 30 Minutes
Level - Intermediate
Style - Self paced
Course Type - Tech Deal Ready
Certification - No
Hands on Labs - No
Solution Areas - AI Business Solutions (ABS), AI Workforce
This module focuses on designing workflows, knowledge integration, and automation to resolve common IT issues, reduce ticket volume, and improve support response time.
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Last Updated 21 Jan 2026