AI-Enabled productivity for Frontline workers (FLW) with Microsoft 365

Last Updated 30 Mar 2026

Course Overview

Frontline workers are the backbone of organizations across major industries. They have the largest impact on how organizations respond to changing environments, enable business continuity, and reimagine productivity for our “new normal” of hybrid work. In this course you will learn how you can transform frontline worker experiences with purpose-built solutions that help your customers improve engagement, workflow, and security across their organizations

Duration - 12 Hours

Level - Intermediate

Style - Self paced

Course Type - Project Ready with Labs

Certification - No

Hands on Labs - Yes

Solution Areas - AI Workforce, Secure AI Productivity

Course Modules

Microsoft 365 for frontline workers

Microsoft 365 for Frontline Workers empowers employees with the tools they need to stay connected, collaborate efficiently, and access critical information on the go. Learn how to leverage apps like Teams, SharePoint, and mobile solutions to enhance productivity and streamline daily operations.

Frontline adaption guide

Frontline Adoption Guide is designed to help teams effectively integrate AI-powered tools within Microsoft 365 into their daily workflows. It equips frontline users with practical insights to boost productivity, collaboration, and smarter decision-making using AI.

Microsoft Teams for frontline

Empower frontline teams with AI-powered capabilities in Microsoft Teams, enabling faster communication, smarter collaboration, and real-time decision-making. Learn how to streamline daily operations, enhance productivity, and deliver seamless frontline experiences using Microsoft 365 tools.

Enabling Frontline Worker productivity for industries

Empower frontline workers with AI-powered capabilities in Microsoft 365 to enhance productivity, streamline communication, and improve decision-making on the go. This course explores practical tools and real-world scenarios to help industries unlock efficiency and smarter workflows using AI.

AI and Agents for frontline workers

Empower frontline workers with practical AI and agent-driven capabilities using Microsoft 365 to boost productivity, decision-making, and real-time collaboration. Learn how to leverage intelligent tools to automate tasks, streamline workflows, and enhance customer and operational outcomes.

Purpose built devices for frontline workers

Explore how AI-powered Microsoft 365 enhances purpose-built devices designed specifically for frontline workers, enabling smarter, faster, and more efficient operations. Learn how these solutions improve productivity, communication, and real-time decision-making in dynamic work environments.

Managing and securing frontline devices

Learn how to effectively manage and secure frontline devices using AI-powered capabilities within Microsoft 365, ensuring productivity without compromising security. This course equips you with practical strategies to protect data, enforce compliance, and streamline device management for frontline workers.

Post-training Skills Assessment

Take this assessment to validate your skills gathered from the self-paced online learning course completed in this course to mark your completion.

Course Completion Survey

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