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Learning Journey

Transform AI with Business Central - Sales Ready Titan

Key Outcomes

Develop the expertise to position and deliver AI-powered Business Central solutions that drive business transformation and customer value.

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Learning Journey Overview

Develop the expertise to position and deliver AI-powered Business Central solutions that drive business transformation and customer value.

Review the related Resources and FAQ’s Microsoft Titan

Proficient
Titan

Dynamics 365 Business Central for SMB

18 Hours | Sales Ready

Learn how Microsoft Dynamics 365 Business Central can transform SMB operations by streamlining workflows, reducing costs, and enhancing decision-making. This course covers essential product knowledge, including key modules, user interface mastery, and advanced deployment. Gain hands-on experience with the Business Central Presales Demo Workshop and Playbook to effectively create and present compelling demos for SMB clients.

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Transform AI with Business Central - Submit valid partner opportunity reference ID

30 Minutes | Sales Ready

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NEW-Capture new SMB business opportunities with agent-powered Dynamics 365 Business Central

1.5 Hours | Sales Ready

In this session we will discuss how new AI and agentic capabilities in Dynamics 365 Business Central allows your SMB customers to streamline operations, accelerate decision-making, and enhance customer experiences by leveraging unified data, automated processes, and AI-powered tools—all inside the applications teams use every day.

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OR Pass Business Central - AI-roleplay Second Nature Assessment

30 Minutes | Sales Ready

Dynamics 365 Business Central empowers small and medium‑sized businesses to digitize operations, improve financial visibility, and boost productivity through AI‑powered tools like Copilot and intelligent agents. This role play exercise helps practice communicating these benefits clearly and effectively.

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Review resources for Transform AI with Business Central - CloudAscent Campaigns for Partners

05 Minutes | Sales Ready

Prepare your customer target lists and sales guides - target qualified opportunities.

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Review resources for Transform AI with Business Central - Conversion guide for Dynamics 365

05 Minutes | Sales Ready

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Review resources for Transform AI with Business Central - Business Central Pitch Deck

05 Minutes | Sales Ready

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Review resources for Transform AI with Business Central - Digital Marketing Content Center on Demand

05 Minutes | Sales Ready

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Review resources for Transform AI with Business Central - Partner Marketing Center

05 Minutes | Sales Ready

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Review resources for Transform AI with Business Central - Incentives Guide

05 Minutes | Sales Ready

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Review resources for Transform AI with Business Central - Partner Incentives

05 Minutes | Sales Ready

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Review resources for Transform AI with Business Central - Microsoft Commerce Incentive Resources

05 Minutes | Sales Ready

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Frequently Asked Questions

The Microsoft Titan Skilling Academy develops your Microsoft expertise and essential capabilities, helping you unlock new sales and technical opportunities.

Complete each Titan Learning Journey by:
  • Finishing role-based training
  • Earning applicable Microsoft certifications
  • Submitting a valid Opportunity ID

Upon successful completion, you’ll receive a Titan Badge through Credly to showcase your achievements.

Every Titan journey includes 3 required steps:

Step 1 — Core Training + Proficiency Badge
  • Complete the designated product/solution training
    ➜ OR if you attended a Microsoft Instructor-Led Training (ILT), submit the completion code
  • Complete the Knowledge Check

Step 2 —Resource Review
  • Review essential sales enablement resources

Step 3 — Certification + Opportunity ID
  • Upload required certification transcript (varies by journey)
  • Submit a valid Microsoft Opportunity ID aligned to the solution area
  • Validation time: up to 5 business days
Once Step 3 is validated, your Titan Badge will be issued.

If your journey includes an ILT option:
  • A 6-digit attendance verification code is provided by the trainer/proctor
  • Enter this code in the “Attended ILT – Enter Code” module
  • Processing time: 24–48 business hours
If you did not attend ILT, you may simply complete the self-paced learning instead.

Please contact the ILT organizer or proctor or you may continue with self-paced training while waiting.

Upload your transcript in the “Upload Transcript” module in Step 3.
Accepted upload formats:
  • PDF
  • JPG / PNG
  • Screenshot of certification completion
Review and validation normally take 3 business days.

A Microsoft Opportunity ID represents a real customer opportunity associated with your partner organization.

You may obtain it from:
  • Partner Center
  • Solution Workspace
  • Your CRM if integrated with Microsoft
  • Sales/Business manager

Validation rules:
  • Must relate to the journey’s solution area
  • Must be actively associated with your partner organization
  • Should not be closed/lost long before submission

Opportunity ID reviews can take up to 5 business days.

After Step 1 validation is successful:
⏱ Estimated: 24–48 business hours

Titan Badge issuance occurs once:

✔ Step 1 = Complete
✔ Step 2 = All resources viewed
✔ Step 3 = Transcript + Opportunity ID validated

Then:
  • A webhook triggers badge creation in Credly
  • Credly will issue your badge within 24–72 hours
If not received after 72 hours, please contact support.

Common reasons:
  • Validation underway (allow processing time)
  • Missing ILT code / transcript / valid Opportunity ID
  • Step 2 modules not fully opened
  • Different email used across LMS and Credly
  • Enrollment was inactive and only recently reactivated

I completed everything but did not receive my Titan Badge — what should I do?
Please contact the LevelUp Support Team and include:
  • Full name
  • Email registered in LevelUp
  • Journey name
  • Screenshot showing 100% completion
  • Completion date

Support will re-trigger badge issuance if needed.

If your Credly and LMS emails don’t match:
  • Update your email in the LMS OR
  • Add a secondary email to your Credly account
  • Then contact support to sync your badge progress

Action Processing Time
ILT code validation 24–48 hours
Transcript review ~3 business days
Opportunity ID validation Up to 5 business days
Credly badge issuance 24–72 hours after completion

For any assistance, contact the LevelUp Support Team and provide all relevant details (name, email, journey, screenshots if applicable).