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Learning Journey

M365 Copilot and Agents - Sales Ready Titan

Key Outcomes

Develop advanced strategic selling, customer influence, negotiation, and Microsoft solution expertise to confidently drive high-impact sales outcomes.

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Learning Journey Overview

Develop advanced strategic selling, customer influence, negotiation, and Microsoft solution expertise to confidently drive high-impact sales outcomes.

Review the related Resources and FAQ’s Microsoft Titan

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Titan

An Essential Guide to SMB Selling with Microsoft 365 & Copilot Business

2 Hours | Sales Ready

Retired course - Replaced this course with An Essential Guide to SMB Selling with Microsoft 365 & Copilot Business - October 5, 2026 (MT)

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M365 Copilot and Agents - Submit valid partner opportunity reference ID

30 Minutes | Sales Ready

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NEW - Accelerate Frontier transformation with Microsoft Copilot, Cowork & Agents

1.5 Hours | Sales Ready

This session equips partner sellers to position and pitch Microsoft Copilot, Cowork, and agentic solutions to accelerate AI transformation. Learn how to identify high-value business scenarios, position the right Copilot and agent capabilities, understand security and management considerations, and articulate licensing, pricing, and business value. The session also introduces Microsoft Agent 365, multi-model capabilities, partner resources, and go-to-market opportunities to help partners drive customer conversations and accelerate AI adoption.

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OR Pass Microsoft 365 Copilot + Agents - AI-roleplay Second Nature Assessment

30 Minutes | Sales Ready

This session equips partner sellers to confidently position Microsoft 365 Copilot as the gateway to AI transformation. Learn to articulate the value of embedded and custom agents, showcase UI innovations, and address common security, governance, and licensing questions. Explore tools for building tailored experiences and guide customers on their Copilot adoption journey with clarity and impact.​

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Review Resources for M365 Copilot and Agents - CloudAscent Campaigns for Partners

05 Minutes | Sales Ready

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Review Resources for M365 Copilot and Agents - Microsoft 365 Lighthouse

05 Minutes | Sales Ready

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Review Resources for M365 Copilot and Agents - SMB Copilot & Agents at Work Cohort Sales Guide

05 Minutes | Sales Ready

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Review Resources for M365 Copilot and Agents - Customer ready pitch decks and demos

05 Minutes | Sales Ready

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Review Resources for M365 Copilot and Agents - Digital Marketing Content Center on Demand

05 Minutes | Sales Ready

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Review Resources for M365 Copilot and Agents - Partner Marketing Center

05 Minutes | Sales Ready

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Review Resources for M365 Copilot and Agents - Incentives Guide

05 Minutes | Sales Ready

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Review Resources for M365 Copilot and Agents - Partner Incentives

05 Minutes | Sales Ready

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Review Resources for M365 Copilot and Agents - Microsoft Commerce Incentive Resources

05 Minutes | Sales Ready

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Frequently Asked Questions

The Microsoft Titan Skilling Academy develops your Microsoft expertise and essential capabilities, helping you unlock new sales and technical opportunities.

Complete each Titan Learning Journey by:
  • Finishing role-based training
  • Earning applicable Microsoft certifications
  • Submitting a valid Opportunity ID

Upon successful completion, you’ll receive a Titan Badge through Credly to showcase your achievements.

Every Titan journey includes 3 required steps:

Step 1 — Core Training + Proficiency Badge
  • Complete the designated product/solution training
    ➜ OR if you attended a Microsoft Instructor-Led Training (ILT), submit the completion code
  • Complete the Knowledge Check

Step 2 —Resource Review
  • Review essential sales enablement resources

Step 3 — Certification + Opportunity ID
  • Upload required certification transcript (varies by journey)
  • Submit a valid Microsoft Opportunity ID aligned to the solution area
  • Validation time: up to 5 business days
Once Step 3 is validated, your Titan Badge will be issued.

If your journey includes an ILT option:
  • A 6-digit attendance verification code is provided by the trainer/proctor
  • Enter this code in the “Attended ILT – Enter Code” module
  • Processing time: 24–48 business hours
If you did not attend ILT, you may simply complete the self-paced learning instead.

Please contact the ILT organizer or proctor or you may continue with self-paced training while waiting.

Upload your transcript in the “Upload Transcript” module in Step 3.
Accepted upload formats:
  • PDF
  • JPG / PNG
  • Screenshot of certification completion
Review and validation normally take 3 business days.

A Microsoft Opportunity ID represents a real customer opportunity associated with your partner organization.

You may obtain it from:
  • Partner Center
  • Solution Workspace
  • Your CRM if integrated with Microsoft
  • Sales/Business manager

Validation rules:
  • Must relate to the journey’s solution area
  • Must be actively associated with your partner organization
  • Should not be closed/lost long before submission

Opportunity ID reviews can take up to 5 business days.

After Step 1 validation is successful:
⏱ Estimated: 24–48 business hours

Titan Badge issuance occurs once:

✔ Step 1 = Complete
✔ Step 2 = All resources viewed
✔ Step 3 = Transcript + Opportunity ID validated

Then:
  • A webhook triggers badge creation in Credly
  • Credly will issue your badge within 24–72 hours
If not received after 72 hours, please contact support.

Common reasons:
  • Validation underway (allow processing time)
  • Missing ILT code / transcript / valid Opportunity ID
  • Step 2 modules not fully opened
  • Different email used across LMS and Credly
  • Enrollment was inactive and only recently reactivated

I completed everything but did not receive my Titan Badge — what should I do?
Please contact the LevelUp Support Team and include:
  • Full name
  • Email registered in LevelUp
  • Journey name
  • Screenshot showing 100% completion
  • Completion date

Support will re-trigger badge issuance if needed.

If your Credly and LMS emails don’t match:
  • Update your email in the LMS OR
  • Add a secondary email to your Credly account
  • Then contact support to sync your badge progress

Action Processing Time
ILT code validation 24–48 hours
Transcript review ~3 business days
Opportunity ID validation Up to 5 business days
Credly badge issuance 24–72 hours after completion

For any assistance, contact the LevelUp Support Team and provide all relevant details (name, email, journey, screenshots if applicable).