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Learning Journey

M365 Copilot and Agents - Sales Ready Titan

Key Outcomes

Develop advanced strategic selling, customer influence, negotiation, and Microsoft solution expertise to confidently drive high-impact sales outcomes.

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Learning Journey Overview

Develop advanced strategic selling, customer influence, negotiation, and Microsoft solution expertise to confidently drive high-impact sales outcomes.

Review the related Resources and FAQ’s Microsoft Titan

Proficient
Titan

M365 Copilot + Agents LevelUp CSP Sales

2 Hours | Sales Ready

Level Up CSP Sales Bootcamp is a hands-on enablement program that helps partners win more customers, upsell premium SKUs, and grow profitability with Microsoft 365 Copilot, Agents, M365 Suites, and Dynamics 365 Business Central. Build sales-ready skills, master value-based selling and demos, and strengthen your technical confidence to drive real AI-powered business outcomes.

Earn Proficient Badge

Once completing the first course

Review Resources for M365 Copilot and Agents - CloudAscent Campaigns for Partners

0.5 Hours | Sales Ready

Review Resources for M365 Copilot and Agents - Microsoft 365 Lighthouse

0.5 Hours | Sales Ready

Review Resources for M365 Copilot and Agents - SMB Copilot & Agents at Work Cohort Sales Guide

0.5 Hours | Sales Ready

Review Resources for M365 Copilot and Agents - Customer ready pitch decks and demos

0.5 Hours | Sales Ready

Review Resources for M365 Copilot and Agents - Digital Marketing Content Center on Demand

0.5 Hours | Sales Ready

Review Resources for M365 Copilot and Agents - Partner Marketing Center

0.5 Hours | Sales Ready

Review Resources for M365 Copilot and Agents - Incentives Guide

0.5 Hours | Sales Ready

Review Resources for M365 Copilot and Agents - Partner Incentives

0.5 Hours | Sales Ready

Review Resources for M365 Copilot and Agents - Microsoft Commerce Incentive Resources

0.5 Hours | Sales Ready

M365 Copilot and Agents - Submit valid partner opportunity reference ID

30 Minutes | Sales Ready

Earn Titan Badge

Once completing the final course

Learn how to submit a deal ID
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Frequently Asked Questions

The Microsoft Titan Skilling Academy develops your Microsoft expertise and essential capabilities, helping you unlock new sales and technical opportunities.

Complete each Titan Learning Journey by:
  • Finishing role-based training
  • Earning applicable Microsoft certifications
  • Submitting a valid Opportunity ID

Upon successful completion, you’ll receive a Titan Badge through Credly to showcase your achievements.

Every Titan journey includes 3 required steps:

Step 1 — Core Training + Proficiency Badge
  • Complete the designated product/solution training
    ➜ OR if you attended a Microsoft Instructor-Led Training (ILT), submit the completion code
  • Complete the Knowledge Check

Step 2 —Resource Review
  • Review essential sales enablement resources

Step 3 — Certification + Opportunity ID
  • Upload required certification transcript (varies by journey)
  • Submit a valid Microsoft Opportunity ID aligned to the solution area
  • Validation time: up to 5 business days
Once Step 3 is validated, your Titan Badge will be issued.

If your journey includes an ILT option:
  • A 6-digit attendance verification code is provided by the trainer/proctor
  • Enter this code in the “Attended ILT – Enter Code” module
  • Processing time: 24–48 business hours
If you did not attend ILT, you may simply complete the self-paced learning instead.

Please contact the ILT organizer or proctor or you may continue with self-paced training while waiting.

Upload your transcript in the “Upload Transcript” module in Step 3.
Accepted upload formats:
  • PDF
  • JPG / PNG
  • Screenshot of certification completion
Review and validation normally take 3 business days.

A Microsoft Opportunity ID represents a real customer opportunity associated with your partner organization.

You may obtain it from:
  • Partner Center
  • Solution Workspace
  • Your CRM if integrated with Microsoft
  • Sales/Business manager

Validation rules:
  • Must relate to the journey’s solution area
  • Must be actively associated with your partner organization
  • Should not be closed/lost long before submission

Opportunity ID reviews can take up to 5 business days.

After Step 1 validation is successful:
⏱ Estimated: 24–48 business hours

Titan Badge issuance occurs once:

✔ Step 1 = Complete
✔ Step 2 = All resources viewed
✔ Step 3 = Transcript + Opportunity ID validated

Then:
  • A webhook triggers badge creation in Credly
  • Credly will issue your badge within 24–72 hours
If not received after 72 hours, please contact support.

Common reasons:
  • Validation underway (allow processing time)
  • Missing ILT code / transcript / valid Opportunity ID
  • Step 2 modules not fully opened
  • Different email used across LMS and Credly
  • Enrollment was inactive and only recently reactivated

I completed everything but did not receive my Titan Badge — what should I do?
Please contact the LevelUp Support Team and include:
  • Full name
  • Email registered in LevelUp
  • Journey name
  • Screenshot showing 100% completion
  • Completion date

Support will re-trigger badge issuance if needed.

If your Credly and LMS emails don’t match:
  • Update your email in the LMS OR
  • Add a secondary email to your Credly account
  • Then contact support to sync your badge progress

Action Processing Time
ILT code validation 24–48 hours
Transcript review ~3 business days
Opportunity ID validation Up to 5 business days
Credly badge issuance 24–72 hours after completion

For any assistance, contact the LevelUp Support Team and provide all relevant details (name, email, journey, screenshots if applicable).